Discover our solutions that combine health and assistance services with trust and expertise

Medlife Assistance provides international patients and their companions with 24/7 assistance, information and coordination support throughout their healthcare journey in Türkiye. We coordinate communication and organizational processes with authorized healthcare facilities according to each patient’s needs.

Cost Control

Cost-effective medical file coordination and expense tracking support in communication with authorized healthcare facilities during insurance and assistance processes.

International Funeral Repatriation

Coordination of repatriation and international funeral transport workflows in full compliance with global regulations through licensed and authorized service providers.

Medical Escort Personnel

Seamless communication, language support, and dedicated coordination assistance for international patients and their accompanying companions throughout their travel and treatment processes.

Cruise and Yacht Assistance

24/7 port-based coordination for healthcare facility communication, logistics, and transfer organization for medical needs arising on cruise ships and private yachts.

Medical Monitoring and Reporting

Administrative reporting, document organization, and status updates provided to insurance and assistance partners regarding patient workflows at authorized healthcare facilities.

Medical Billing and Cost Management

Administrative and financial coordination of invoice validation, reconciliation, and payment processes between authorized healthcare facilities and insurance/assistance partners.

International Patient Assistance

Information, guidance and coordination support is provided to international patients and their companions throughout their healthcare journey in Türkiye.

Healthcare Facility Organization

We assist international patients with communication and coordination with authorized healthcare facilities according to their healthcare needs

Patient Coordination

We coordinate appointments, communication and organizational processes between international patients and authorized healthcare facilities.

Healthcare Information & Guidance

We provide international patients with information about authorized healthcare facilities and guidance throughout the healthcare organization process.

Accomodation and Organization

Accommodation requirements for international patients and their companions are organized through authorized travel agencies.

Transportation & Transfer Organization

Transportation and transfer requirements for international patients and their companions are organized through authorized travel agencies.

Interpretation & Communication Support

Interpretation and communication support is provided to facilitate communication between international patients, healthcare facilities and relevant service providers.

Medical Document Coordination

We assist with the coordination and transmission of patient-provided medical documents to authorized healthcare facilities for evaluation.

Support & Info

Frequently Asked Questions

All the answers to your questions about our medical assistance services, emergency health operations, and procedures.

Does Medlife Assistance directly provide medical diagnosis, treatment, or clinical procedures?

No. Medlife Assistance is not a medical facility, clinic, or diagnostic center. Medlife Assistance provides 24/7 assistance, information, guidance, and coordination services for international patients and their companions. All medical evaluations, diagnoses, surgeries, and treatments are delivered independently by authorized healthcare facilities licensed by the Ministry of Health.

What does 24/7 Assistance & Coordination Support include?

Our 24/7 assistance service does not constitute direct medical interventions, on-site doctor visits, or ambulance operations. It includes continuous multilingual communication support, coordination with authorized healthcare providers, appointment scheduling, administrative guidance, and emergency organizational support throughout your stay in Türkiye.

How are accommodation, transportation, and airport transfers organized?

All accommodation, ground transportation, and airport transfer requirements for international patients and their accompanying family members are organized in full compliance with regulations through licensed travel agencies authorized by the Ministry of Culture and Tourism.

How can I submit my medical records and documents before traveling?

You can safely share your medical history, diagnostic reports, and test results with our assistance team. We coordinate the secure transmission of your documents to authorized healthcare facilities for preliminary review by specialized physicians to schedule your treatment itinerary.